Terms and Conditions and Privacy
TERMS AND CONDITIONS
Thank you for booking the caravan. Please read these terms and conditions for your own benefit
Check in is at 4pm. Keys to the caravan will be issued (unless the keys are held in a key safe at the caravan) together with passes and the welcome pack. Please do not attempt to enter the caravan before 4pm as safety checks may not have been done rendering the insurance invalid. The caravan should be vacated by 10am on departure day to enable the van to be cleaned before the next guests. Please ensure that you take all your belongings with you and if possible leave the caravan in a tidy condition. All waste food and drink should be removed from the caravan and the heating turned to off. In cases where the caravan is left in a very untidy state, we reserve the right to charge extra from the damage bond should the cleaning contractor charge extra.
The lead name per caravan is responsible for all guests in that van. A refundable damage bond of £100 is charged on all breaks (£200 on certain adult weekends). Should the cleaners report the caravan has been left a tip or smoking has occurred in the caravan and they charge us additional clean, this will be deducted from the bond. In all instances of major damage the police will be informed and a crime reference number obtained. In all cases of lost keys, sickness on the carpets, bedding etc then the cost of repair/replacement will be deducted from the damage bond. All adult guests MUST be on the electoral role or Butlins reserve the right to decline the booking. Bonds will returned within 7 days of the break ending and we will contact you when we are ready to return on receipt of the cleaning contractors report.
On family breaks we accept guests to the maximum berthage of the caravan (max 6 adults, 8 in the 4 bedroom vans). On adult only breaks we accept a maximum of 6 unless the owner per vans allows more. As per Butlins rules there must be some over 25's in the caravan on all adult only breaks. On family breaks Butlin’s do not allow all single sex groups.
SMOKING IS NOT PERMITTED IN THE CARAVANS, AT THE DOORS OR WINDOWS OR ON THE DECKINGS. FAILURE TO COMPLY WILL RESULT IN YOU BEING ASKED TO LEAVE AND NO REFUND GIVEN. THE DAMAGE BOND WILL ALSO BE KEPT.
Dogs are allowed in lakeside 14 only (2 maximum). They must be on a lead at all times and on the caravan park only. They are not permitted anywhere on the Butlin’s main complex which extends to between their accommodation. Anyone found bringing a pet into any other caravan will be asked to leave immediately with no refund. The damage bond is added to the final balance in all instances where a dog is taken and refunded after providing no major damage. As per Butlins rules, dogs must not be left alone in a caravan.
Butlin’s operate an open water policy whereby all children must be supervised by an adult at all times around open water and under no circumstances go swimming in lakes, ponds or moats. Use of any jetty is at your own risk and not covered under any insurance.
Should you arrive at the caravan and find any damage or cleaning issues you must notify us immediately on 01634 682154 or 07834 857248 or to the owner direct or you will be held responsible. Any problems arising whilst at the caravan should also be notified while there to enable us to have someone come to the caravan to check. We will not respond to any issues once you have returned home if not notified to us whilst there. Claims for compensation will not be considered if you return home then comment on problems but did inform us whilst there.
Some of the caravans have mattress protectors and bedding already on. This is for protection of the bedding only and the covers are not removed after each let. We therefore ask that you bring your own duvet covers, sheets and pillowcases to put on over the ones already supplied. Should any of our covers be removed then you will be charged for replacements. We ask that should the bedding be soiled during your stay that you notify us and leave the soiled bedding in the shower cubicle for our cleaners to remove.
A holding deposit of 20% will be charged on all breaks and is payable within 7 days of booking . Each confirmation letter will state the date that the deposit and balance should be paid by. In all cases the holiday will be re-advertised should payment not be received by the dates stated. The balance of all breaks will be payable 8 weeks before departure. If the break is booked with less than 8 weeks before the start date then the balance will be payable by the date stated on the confirmation letter. The deposit is strictly non-refundable. Should you wish to cancel the break once the balance has been paid, we will refund the balance only using the following scale of weeks before your break. WEEK 8, 80%, WEEK 7, 70%, WEEK 6, 60%, WEEK 5, 50%, WEEK 4, 40%, WEEK 3, 30%, WEEK 2, 20%, WEEK 1 10%. Should Butlins be closed for your break then the break will be rescheduled to another date.
Please note that Butlins charge an admin fee of £10 per booking (raised to £20, 2 days before the break starts and £30 on the day) which will be added to the cost of your break. Any amendments to the booking will also incur a £10 Butlins admin charge (£20 from 48 hours before the break).
PLEASE NOTE I AM A BOOKING AGENT ONLY FOR THE MANAGED CARAVANS. ONCE I RECEIVE ANY PAYMENTS I TRANSFER IT TO THE OWNERS OF THAT CARAVAN. THE BOOKING THEN BECOMES THEIRS HOWEVER I HANDLE CORRESPONDENCE STILL FOR THE ENTIRE BOOKING PROCESS. ANY COMPLAINTS WILL BE FORWARDED TO THEM BY MYSELF.
We recommend that you take out private travel insurance to cover illness or situations out of our control.
We do not take responsibility for any loss or damage to personal items within the caravan. The caravan should be kept locked at all times when not occupied and during the night. Butlin’s reserve the right to change any advertised entertainment and we cannot take any responsibility for this. Passes are for entry to Butlins however we cannot guarantee entry to all attractions should there be any restrictions or capacity reached. Caravan guests should queue for all shows outside the venues in the designated areas. Caravan guests have no access to the Butlins booking app,
THE INFORMATION YOU SUPPLY TO US IS HELD IN ACCORDANCE TO DATA PROTECTION ACT.WE USE THIS INFORMATION TO FACILITATE YOUR BOOKING. WE ONLY SHARE THIS INFORMATION WITH BUTLINS TO INPUT ON THEIR BOOKING SYSTEM. WE THEN ONLY HOLD THIS INFORMATION FOR TAX PURPOSES. YOUR INFORMATION IS NOT SHARED WITH ANY OTHER PARTY OR COMPANY. YOUR DETAILS WILL NOT BE SOLD OR SHARED WITH ANY THIRD PARTY FOR THE PURPOSES OF MARKETING OR RESEARCH .